What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with square payments

    Asked by NeverLeveled on November 24, 2016 at 05:52 AM



    I am using a jotform to collect payments for a website called neverleveledinc.com . the forms are not processing payments and have prompted me to contact a form administrator. What else must I do for joform to take the payments using square. instead of embedding the form on the sites, i decided to use the jotform link provided. please call me at 424-704-1072 or email me at raymopnd.mcdaniel.87@gmail.com to help me resolve this issue.




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    JotForm Support

    Answered by amy on November 24, 2016 at 07:31 AM


    Could you please tell me whether you get this error or not while using the direct jotform link? If your payments are received on Jotform link without an issue, I think your problem is about SSL certificate. Because square payment forms can only be embedded on sites that use HTTPS. 

    If you've a SSL certificate, I'd like to recommend you to enable it. However you're experiencing the same problem on Jotform platform, please inform us as soon as possible.

    If you need further assistance, please feel free to ask.