What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving submission email.

    Asked by sextagged on November 25, 2016 at 01:08 AM

    I changed the Recipient Email address and the replys to my forms are still going to the old address. I'm having a problem with my site mail and I can't logon to get my messages. that is why I need to change the email address.

    is there a problem using misswes@yahoo.com

    Wes

    Emails recipient My Forms problem recipient email
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 25, 2016 at 01:31 AM

    Hello,

    With which form you are having this issue with? I did check your last edited form "" and found that you have set "misswes@yahoo.com" as recipient email and there is no reply-to email selected. Please check the screenshot below:

     

    Please note that sending submission email to yahoo email address is known issue since yahoo has changed their Dmarc Policy. I would suggest you to use some other non yahoo based email address like gmail.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by sextagged on November 25, 2016 at 02:44 AM
    Thank you, We have received your request, We will handle this request as soon as possible, Thank you, Miss Cutie
    ...