What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot access forms to edit

    Asked by paulwick on November 25, 2016 at 05:45 AM

    Getting this message when I click edit tab? on all forms

     

    cannot access access forms cannot cannot access forms
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    JotForm Support

    Answered by ashwin_d on November 25, 2016 at 06:35 AM

    Hello paulwick,

    I did check your account and did not find any issue with that. You should not have any trouble accessing your form.

    What error message you are getting? Did you try to share any screenshot with us? I would suggest you to please share a screenshot of the issue and we will take a look. You may like to take a look at the following guide on how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!

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    Answered by paulwick on November 25, 2016 at 06:44 AM
    Hi
    This is the link , is this what you need?
    https://www.jotform.com/undefined/v4/43162063535954
    Thanks
    Paul W
    ...
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    JotForm Support

    Answered by ashwin_d on November 25, 2016 at 07:00 AM

    Hello Paul,

    The URL which you are using does not seems to be correct. The correct form edit URL should be:  https://www.jotform.com/v4/43162063535954

    URL to access your form:  http://www.jotformpro.com/form/43162063535954

    Thank you!

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    Answered by paulwick on November 25, 2016 at 07:44 AM
    OK Thanks, but the url is being generated by clicking the tab, it is not being entered manually, so this must be an error from your end, as I have no way of changing this from a tab.
    Thanks
    Paul W
    ...
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    JotForm Support

    Answered by Boris on November 25, 2016 at 08:04 AM

    When you say "edit tab", are you referring to the Edit Form button that appears on your My Forms page when you click on a form?

    If yes, I have just checked this functionality, and it seems to be working as expected here. please see the following screen recording:

    As it seems to be working fine here on multiple accounts and tests, it might be a browser related issue.

    Could you please try using a different browser, such as Chrome or Firefox, and see whether the issue still appears? Additionally, please try using your browser in Private or Incognito mode.

    Please let us know. Thank you.

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    Answered by paulwick on November 25, 2016 at 08:44 AM
    Hi
    Thanks the google chrome appears to work fine.
    Why has my explorer stopped working? Would this be a setting from my end?
    Paul W
    ...
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    JotForm Support

    Answered by liyam on November 25, 2016 at 09:38 AM

    Hello,

    Do you have extensions installed on your browser? This can affect how your browser works or would handle pages through your browser. If this is the case, you can try disabling these extensions and see if this would fix the issue.

    Thanks.