What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Most of our submissions have gone

    Asked by igniteit on November 25, 2016 at 06:30 AM



    We changed our price plan and now most of our submissions have disappeared.


    Please advise.

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    JotForm Support

    Answered by ashwin_d on November 25, 2016 at 07:14 AM

    Hello igniteit,

    I'm sorry for the trouble caused to you. 

    It seems when your premium bi-yearly subscription was cancelled, your submissions were deleted as free account can only store a max of 500 submissions. 

    I have gone ahead and restored the submissions back to your account. Please take a look at your account and see if you are able to view all your submissions.

    Thank you!