What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Image logo not showing in test autoresponder email

    Asked by stevenkessler on November 25, 2016 at 06:06 PM

    Please take a look at the autoresponders for my EFT Level 1, Level 2, Level 3 forms (same problem for each).  I added an image logo, which looks great on the autoresponder setup, but shows only a broken link for the image on a test email.  Can you see what the problem is?

     

    thanks,

    Steven

    Page URL:
    http://www.efttherapycenter.com/eft-level-1.htm

    autoresponder email logo not showing
  • Profile Image
    JotForm Support

    Answered by Mike_G on November 25, 2016 at 07:22 PM

    I have cloned your form and was able to reproduce the issue you're having.

    This is caused by the file name of the uploaded logo/image in the email body.

    I checked it by viewing the source code of the email body and I see the spaces in the file name.

    These spaces are not recognized in the email when it is being sent.

    To fix the issue, please replace the "spaces" with %20.

    You may refer to this guide: http://www.w3schools.com/tags/ref_urlencode.asp

    I hope this helps. If you need any further assistance, please feel free to contact us again anytime.

     

    Thank you. 

  • Profile Image

    Answered by stevenkessler on November 25, 2016 at 09:35 PM

    Brilliant!

    I just replaced the spaces with dashes in the name of the image and uploaded it again, then used the new name assigned by jotforms.