Image logo not showing in test autoresponder email

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    Asked on November 25, 2016 at 06:06 PM

    Please take a look at the autoresponders for my EFT Level 1, Level 2, Level 3 forms (same problem for each).  I added an image logo, which looks great on the autoresponder setup, but shows only a broken link for the image on a test email.  Can you see what the problem is?




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    Answered on November 25, 2016 at 07:22 PM

    I have cloned your form and was able to reproduce the issue you're having.

    This is caused by the file name of the uploaded logo/image in the email body.

    I checked it by viewing the source code of the email body and I see the spaces in the file name.

    These spaces are not recognized in the email when it is being sent.

    To fix the issue, please replace the "spaces" with %20.

    You may refer to this guide:

    I hope this helps. If you need any further assistance, please feel free to contact us again anytime.


    Thank you. 

  • Profile Image
    Answered on November 25, 2016 at 09:35 PM


    I just replaced the spaces with dashes in the name of the image and uploaded it again, then used the new name assigned by jotforms.