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    decimal issue. shows £4 and £2 when should read £3.99 & £1.99

    Asked by santalettereu on November 26, 2016 at 02:56 PM

    Hi and thank you in advance, I appear to have changed something that is changing (rounding up) the product cost, I do recall seeing something that says decimal something but cant find it.... can anyone point me in the right direction please.

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    JotForm Support

    Answered by liyam on November 26, 2016 at 07:26 PM


    This seems unusual to round off, can you try deleting the payment field on the form, keep the products and then add the payment field again?

    If this doesn't work, can you try cloning your form as provided from this guide: https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

    And then on the cloned version, delete the payment field, keep the products, and add the payment field back.

    Let us know if that helps.