What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Questions about using JotForm?

    Asked by sterlingtrendsfto on November 27, 2016 at 10:03 AM

    1. do you provide portal for paying customers to update payment method or cancel service. 2. in the case of recurring billing does your service automatically retries billing before cancelling service. 3.is the ssl certificate visible at checkout point.4. on paid jotform service is the powered by jotform tag removed. Thank you.

    JotForm payment method jotform service paying portal billing ssl checkout jotform footer remove
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    JotForm Support

    Answered by Nik_C on November 27, 2016 at 10:59 AM

    1. do you provide portal for paying customers to update payment method or cancel service.

    You can use your Billing page, but be mindful that you will be able to do that when you have an active subscription.

    2. in the case of recurring billing does your service automatically retries billing before canceling service.

    Yes, and You will be informed about the failed charge. Then if the subscription is still failed you will be downgraded to free plan at the end of the subscription period.

    3.is the ssl certificate visible at checkout point.

    If you can clarify this question more please so we can give you the appropriate answer?

    4. on paid jotform service is the powered by jotform tag removed.

    Yes, once you upgrade your account you will be able to uncheck it:

    Let us know if you have further questions.

    Thank you!

  • Profile Image

    Answered by sterlingtrendsfto on November 27, 2016 at 02:44 PM
    First thank you for your prompt response. Just want to clarify the ssl
    certificate question. Will my clients be able to to see the ssl certificate
    credentials at the time of checkout to have piece of mind with the
    transaction.
    The question regarding the failed payments is actually for my clients not
    me. Will they be able to go to their client portal and automatically update
    their credit card info and email address if they need to. Also if a
    client"s credit card fails how many times will the system retry before
    their account is cancelled..
    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on November 27, 2016 at 05:13 PM

    Just want to clarify the ssl certificate question. Will my clients be able to to see the ssl certificate credentials at the time of checkout to have piece of mind with the transaction.

    The SSL certificate of any website (including us, Facebook, Twitter, or any website in particular that sits on https) is readily available from the browser. It's not something that you would normally see on the website itself.

    Related guide: (For Chrome) https://support.google.com/chrome/answer/95617?hl=en

    The question regarding the failed payments is actually for my clients not me. Will they be able to go to their client portal and automatically update their credit card info and email address if they need to.

    JotForm doesn't process payments for your clients nor offer any sort of client-facing portal. We only provide you a means to build forms. ALL payments done on your form will be processed on one of our payment processors. I strongly urge you to read this article to help you decide Which-Payment-Processor-is-Right-for-Your-Business 

    Also if a client"s credit card fails how many times will the system retry before their account is cancelled..

    I'm assuming this is just a follow to the previous question (which still points to your client's perspective). If so, then no, we don't inform them about anything regarding the payment. The only time they will be informed about anything Jotform-related is if and only if you have setup an Autoresponder (these will be sent to their email as a sort of confirmation that the form was submitted, regardless if there's a payment field in it or not).

    Related guide: Creating-a-Form-Autoresponder