What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi, my account was suspended because I reached 10 payment submissions limit. However, why is my entire account suspended? I now cannot use ANY forms.

    Asked by impacttsd on November 28, 2016 at 03:00 PM

    Can I please have my account reset?  I can take the payment form offline.  I'd still like to use the jotforms service without payment processing.  I do not have enough regular volume of forms to justify paying for an upgraded account.  

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    JotForm Support

    Answered by david on November 28, 2016 at 04:35 PM

    Once your account is over its limits, all forms in the account are disabled until either the monthly reset on the first day of the next month or when the account is upgraded.  I have set your account back below the payment total and restored your forms.  Any further payment will put your account back over the limit for the month and will require upgrading or waiting for the reset to restore.