What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please release suspension

    Asked by wonok Lee  on November 28, 2016 at 04:54 PM

    my account was suspected

    please relese suspecte

    I can not use every form.....

    My Account suspected use can
  • Profile Image
    JotForm Support

    Answered by Kiran on November 28, 2016 at 06:09 PM

    I see that your account was suspended since your JotForms are collecting credit card information using plain text fields. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    In order to activate your account, it is required for you to agree with our terms and delete the guilty fields on all your forms. Please confirm so that we can delete the guilty fields on your forms.

    Thanks!