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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The Docusign Plugin keeps giving an error message

    Asked by seanquinnn on November 28, 2016 at 09:30 PM

    Here is a screen scrab for you.  My clients were saying that it wasn't working for them and when I tested it I got the same error.




    Page URL:

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    JotForm Support

    Answered by jonathan on November 28, 2016 at 10:44 PM

    I made a test using the form on your website but I could not reproduce the issue anymore at this time.

    When use the Docusign on the form, it successfully redirected me to the docusign page http://www.brightlightfunding.com/funding-application/


    Can you please try test again. Let us know if the same issue still persist.




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    Answered by seanquinnn on November 29, 2016 at 06:44 PM
    It seems to be working now. Thank you for your help. Your service is AMAZING.

    Best Regards,

    Description: Description: photo
    Sean Hawley
    Funding Director, Bright Light Funding

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    JotForm Support

    Answered by jonathan on November 29, 2016 at 08:07 PM

    Hi Sean,

    Thank you for taking the time updating us on the status and letting us know all is working now.