What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Delayed email notification.

    Asked by brokersite on November 28, 2016 at 10:32 PM

    not receiving any notifications about my submission.

    email notification email delayed email receiving
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 29, 2016 at 12:09 AM

    I checked our mail logs and it appears that the emails are being sent successfully to your recipients. You can also check this on your end by following this guide: How to View All Your Form Email History

     

    Can you please check your spam box to see if the emails are being sent there? If they are, please mark them as Not Spam to resolve the issue. Also make sure that noreply@jotform.com is in your trusted senders list.

    If you are referring to the notifications of a specific form, please let us know so we can check further.
    Regards.