Mobile field service apps are essential for any business with employees who work remotely on job sites or in customers’ homes.
These apps offer businesses a number of benefits. According to cloud-based field service software provider, Praxedo, mobile field service apps increase productivity. Rather than head back to the office to fill in paperwork, employees can do it at the work site.
Field service apps keep employees and customers in the loop in real time too, writes the team at ProV International, an IT solutions consulting company. Better communication reduces human error and leads to better customer experiences.
Looking at the bigger picture, Alpha Software’s Amy Groden-Morrison points out that field service apps can even speed up your company’s digital transformation. These apps are one of the best ways to digitally connect and engage your frontline workers. According to research by Forbes Insights and McKinsey & Company, doing so will help drive your digital transformation efforts.
There are several things you should look for in a field service app, says Mike Monocello, cofounder of DevPro Journal. Chief among them is compatibility with any and all platforms. There should never be a barrier that prevents field workers from using the app, and that includes the device they use.
If you’re in the market for a new field service app, consider one of these six options.
Jotform Apps provides you with the ability to create your own customized field service app. The field service app template allows users to submit daily reports, log new tasks, and track completed tasks.
Field workers don’t need to worry about internet access. They can gather and submit info offline. All submissions will sync automatically once they’re back online.
If you need to customize the template to meet your needs, that’s easy to do with Jotform’s easy-to-use app builder. You can adjust colors, change the font, add your company’s logo, and more.
You can share the app via link or email invitations. It can also be downloaded for easy access.
Every business has different needs. That’s one of the limitations of purpose-built field service apps. Use Jotform Apps to manage your field workers. Paid plans start at $24 per month. You can even try Jotform for free.
Housecall Pro provides a comprehensive field service solution that improves the experience for the employee and the customer. Android and iOS smartphone apps and a browser-based portal mean anyone can access the platform as long as they have an internet connection.
With features like online booking, estimates, job management, invoicing, and payments, you can run your entire business through Housecall Pro. More than 17,000 companies and 60,000 professionals across North America do so already. The software is designed for home service businesses, like plumbers, cleaners, and HVAC technicians.
Plans start at $49 per month, and there is a 14-day free trial.
Jobber is another all-in-one field service app that empowers employees to work better in the office and in the field. Office administrators can manage their entire operation from Jobber’s online platform, while field operatives can use the Android and iOS apps to track their schedules, collect information, and take payment in person.
Jobber lets organizations better interact with customers as well as field operatives. With the Client Hub, customers can check and approve quotes, get job updates, download invoices, and make payments. All this happens without employees having to lift a finger.
Plans start at $29 per month. There is a 14-day free trial that doesn’t require a credit card.
RazorSync offers organizations virtually everything they need to run their field-based business. Accessed either through an iOS or Android app or online via a browser, the platform’s features include estimates, employee scheduling and dispatch, invoicing, and payment processing. The app also integrates with QuickBooks to streamline accounting.
RazorSync makes managing field employees a breeze. With route optimization technology, companies can improve response times and save on fuel. It’s even possible to remotely track drivers using GPS mapping.
Plans start at $40 per month. A free trial is available.
Service Fusion provides an all-in-one platform that makes managing the operations of field service businesses significantly easier. Office staff can use the platform’s web-based app to create and manage jobs, schedule and dispatch field workers, and handle invoicing. Field employees can use Service Fusion’s iOS or Android app to receive jobs, submit paperwork, and capture signatures from customers.
Businesses with a large mobile workforce can use the platform’s fleet tracking software to generate insights across the entire fleet. They can use data to improve driver behavior, optimize routes, and save money. The cherry on top is that all this can happen from the same web-based app.
Plans start at $99 per month.
Tasker provides a simple and easy way to connect your office with your field-based employees. With Tasker, you can assign and update tasks from your headquarters at the tap of a button and know that your field agents will be notified immediately.
Field agents can use efficient route planning to get to jobs faster. They can also update reports with a wealth of data and capture customer signatures. When cell service cuts out, the app’s offline mode lets service professionals carry out their work with no interruption.
Tasker integrates with several third-party applications, including Microsoft Dynamics AX, Zapier, Scoro, and Hanna CRM. The one downside is that the Tasker employee app is only available on Android devices.
Tasker doesn’t list pricing on its website. You must sign up for a demo to get more information.