Best HIPAA-compliant text messaging apps

By the time you get done reading this paragraph, about 1 million text messages will have been sent. That’s because 23 billion text messages are sent worldwide each day — approximately 270,000 each second. It’s a convenient and efficient piece of technology, which is why it’s increasingly being used by many healthcare practitioners as a way to stay in touch with patients and colleagues.

However, text messages aren’t secure. They’re not encrypted in any way, and they can be intercepted when you’re sending or receiving them — which is unacceptable if they contain protected health information (PHI). That’s why it’s important to use HIPAA-compliant text messaging apps that securely transmit personal information.

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The importance of secure messaging apps

Secure text messaging apps for healthcare facilities are necessary to ensure that the organization and other HIPAA-covered entities are complying with the administrative, physical, and technical requirements of the HIPAA Security Rule.

While they resemble commercially available messaging apps and provide the same speed and convenience, secure text messaging apps for healthcare organizations also have mechanisms in place to protect PHI and prevent unauthorized disclosure. Below are five HIPAA-compliant text messaging apps that can help you efficiently communicate with your patients and colleagues.

Just so you know
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Choosing a HIPAA-compliant text messaging app

In today’s busy world, the ability to communicate with your patients in an efficient and safe manner is more important than ever. As the use of text messaging continues to rise, it’s critical that you have a secure system that protects PHI so that you can maintain compliance and communication while decreasing liability.

This article is originally published on Apr 10, 2020, and updated on Jul 10, 2020.
Firm believer in personal data privacy in the age of information. Close follower of the new regulations concerning patient confidentiality & HIPAA. You can reach George through his contact form.

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