Braintree FAQs

See the most FAQs about Braintree and get the answers. Or directly learn from our 24/7 support team!

  • What is Braintree payment solutions?

    Braintree is an all-in-one solution that allows easily accept payments in websites and apps. It is great for all kinds of organizations and comes with everything you need to start accepting online payments. Braintree offers the simplicity of a full-stack payment solution providing the payment gateway and merchant account services at the same time; although, if you already use a different provider for a merchant account, you can still use Braintree as a payment gateway.

  • What is Braintree payment gateway?

    Braintree payment gateway provides a connection to the banking institutions and processors required to collect money from your customers. However, Braintree provides not only a payment gateway, but a full-stack payments platform to allow you to easily accept payments. This means that when you use Braintree, you do not have to source a payment gateway and merchant account from different providers.

  • What is the difference between PayPal and Braintree?

    The services offer various features, pricing, and conditions. In terms of the JotForm platform, the Braintree integration allows you to only accept credit card payments, while keeping the customer on your web page. While with the available JotForm PayPal integrations, the customer’s checkout experience depends on the used PayPal integration, and also allows you to accept PayPal payments.

  • Is Braintree better than PayPal?

    The answer may depend on your business needs. If your goal is to accept credit card payments while keeping customers on your web page throughout the checkout experience, you can do this with Braintree payment integration without a monthly fee, while a similar PayPal Payments Pro solution has a $30 monthly fee. Also, Braintree’s credit card payments rate may be better for international transactions compared to the PayPal Payments Pro solution.

  • Is Braintree owned by PayPal?

    Yes, Braintree, a division of PayPal. It was acquired by PayPal in 2013.

  • What is Drop-in UI?

    Drop-in UI is one of Braintree’s options that can be used to create payment User Interface. Drop-in UI allows easily to create a pre-formatted form and integrate it into an app or a website. The checkout Drop-in form can be customized in terms of design and supported payment methods.

    But you can also do the same through JotForm, after you connect Braintree to your form. You can offer advanced UI for your customers. To get started with collecting Braintree payments, please visit the link referred.

  • What is nonce Braintree?

    Braintree associates raw payment data (e.g. credit card details) with a one-time-use string which is called a payment method nonce. This element allows passing sensitive payment information from your server to Braintree without touching the raw data.

  • What are hosted fields?

    Hosted Fields is a flexible and customizable solution provided by Braintree which allows accepting credit card payments using their JavaScript SDK. When the hosted fields are used, the sensitive payment inputs are being rendered using iframes in your web page. The hosted fields solution is used by JotForm Braintree integration. With hosted fields, the payment data is securely sent directly to Braintree, so it is never stored on JotForm servers.

    You can check out Drop-in vs. Hosted Fields in the referred page.

  • How do I create a credit card payment form in Braintree payments?

    You can easily create a custom form connected to Braintree credit card payments using JotForm web form builder. The best part is that you do not have to write a single line of code. Our form builder allows you to create your own unique form connected to Braintree credit card payments in minutes!

  • How to make a Braintree payment webpage?

    Once you create your Braintree connected payment form, you will receive your form webpage link that can be shared with your clients. The created payment form can be also optionally embedded in your website.

  • Is Braintree free? Is there any transaction fee?

    Braintree’s standard processing fee is 2.9% + $0.30 per transaction. There are no minimums, and no monthly fees.

  • Is Braintree a merchant account?

    Braintree provides an all-in-one solution for selling products or services. The merchant account is included with Braintree’s payment processing solution.

  • What is Braintree SDK integration?

    The SDK (software development kit) is a collection of software development tools. It usually aims to ease the creation of applications and integrations. Braintree offers Android, iOS, and JavaScript SDKs. JotForm uses JavaScript SDK to allow you to easily and securely accept payments through your forms. Even though we only use JavaScript SDK, the payment forms are fully compatible with desktop and mobile devices.

    If you are looking for ways to create a mobile form, you can take a look at the page referred.

  • What are the fees involved in using Braintree integration at JotForm to accept card payments?

    The standard Braintree’s rate is 2.9% + $.30 per transaction. For more information, please visit Braintree’s pricing page.

    JotForm does not charge any commissions. However, our free plan is limited to 10 payments per month. To be able to receive more than 10 payments per month, you will need to upgrade to one of paid JotForm plans.

  • Do I need a Braintree account?

    Yes, you will need to register a Braintree account if you do not have one.

  • Is Braintree available in my country?

    Braintree is available for merchants in the United States, Canada, Australia, Europe, Singapore, Hong Kong, Malaysia, and New Zealand. Click on the link to see Braintree-available countries.

  • Do you support Braintree recurring billing (subscriptions)?

    Yes, the Braintree’s recurring billing is supported.

  • Can I receive ‘Authorization’ transactions?

    Yes, two-step card payments are supported. You can first receive payment authorization and capture or void it from your Braintree dashboard later.

  • Which Braintree payment options are supported?

    We support only card payments option at this time.

  • Is it secure?

    We take security very seriously at JotForm. Both JotForm and Braintree are PCI DSS Service Provider Level I compliant, so you can securely accept online payments. For detailed information about JotForm’s security policy, click on the link.

  • Is it mobile ready?

    Yes, JotForm based forms are mobile friendly. No matter if you use the form on a desktop, mobile, or tablet, it will fit great. You can easily create a form from scratch or browse through thousands of available form templates.