JotForm Surveys FAQs

Got a question about creating online surveys with JotForm? Check out our FAQs below.

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  • What is a survey?

    A survey is a fast and easy way to get the answers you need from clients, customers, employees, students, or coworkers. No matter your industry, a survey can be a great way to gather research that will help you better understand your audience — so you can improve your services in a way that benefits your audience and keeps them engaged. Learn more about survey basics on our blog.

  • What is a good survey response rate?

    A good survey response rate varies based on survey type, industry, how many questions are asked, and the types of questions that are asked. For example, an exit survey may have a lower response rate than a survey that’s targeted at highly engaged visitors. In terms of question types, open-ended questions tend to have lower response rates across the board, so you can expect higher response rates from closed-ended questions. Learn more about how to analyze survey data on our blog.

  • How can I create a survey on Facebook?

    Facebook offers a built-in tool for creating basic surveys, ideal for quick checks about simple-to-understand topics. If you’d like to conduct more complex surveys on your Facebook page — with multiple question types, the ability to accept payments, and 100+ app integrations to sync survey results to your other accounts automatically — create a survey with JotForm’s drag-and-drop Form Builder, and share it with a link to start collecting responses! Check out our blog to learn more about how to create a survey on Facebook.

  • Are online forms safe?

    Unlike paper forms, online forms are designed to keep submission data safe. Paper forms are messy and easy to misplace, but with online forms, you’ll receive each and every submission exactly where you want it — in a secure inbox that only you can access and share. JotForm protects your online forms with various encryption measures that prevent spam and third-party access; you also have the option to manage privacy settings and even set up a password for form access. Learn more on our security page.

  • Can I create a free survey?

    You can create a survey for free using JotForm. Without a paid plan, you’ll be able to create a maximum of five free surveys — if you’d like to build more surveys and accept more than 100 monthly survey responses, you’ll need to upgrade your account.

  • How do I design a survey?

    With JotForm, designing a survey only takes a few clicks! Once you’ve set your research goals and decided on a target audience, you can start creating surveys in our Form Builder either from scratch or by customizing a readymade survey template. Just drag and drop to add your survey questions, which will vary based on your survey goals. You can add demographic questions, yes-or-no questions, rating scales, and more! Learn more in our guide to creating a survey.

  • How many responses are needed for a valid survey?

    The more responses, the better. When you gather more survey response data from your target audience, you’ll have a more accurate representation of your audience’s wants and needs, which will help you make more informed business decisions. If you’d like to upgrade your JotForm account to accept more submissions, visit our pricing page to explore our affordable pricing plans.

  • How do I conduct a survey?

    To conduct an online survey, you’ll first need to set clear research goals and define your target audience. Use our Form Builder to create a survey that meets your needs and share it with your target audience to start collecting responses! To learn more about creating an effective survey, visit our blog.

  • How do I create an online survey?

    Building your first online survey is a breeze with JotForm! To get started, open our Form Builder and select whether you’d like to create your survey from scratch or customize a readymade survey template. Simply drag and drop to add survey questions and form fields, update the design, set up conditional logic and widgets, and add your branding. Then publish and share your survey to start accepting responses. Learn how to create a survey on our blog.

  • What is conditional logic? How do I set up survey logic with JotForm?

    Our conditional logic feature will change the form fields that appear based on how a user answers your survey. To set up survey logic, go to Settings in the Form Builder and select the Conditions tab. You can choose whether to hide, reveal, require, and calculate fields, skip to a page, change the thank-you page, and more.

  • What are the best customer experience survey questions?

    To gather effective feedback, you have to ask the right questions. And these questions will differ based on the type of business you run — but you should mainly aim to understand what your customers like about your product or service and what they would like to see improved. Surveys are also a great way to gather demographic information, such as age, income, and location, and to ask open-ended questions to get a better understanding of how your customers feel. To learn more about the best customer satisfaction survey questions for effective feedback, visit our blog.

  • How do I increase my survey response rate?

    To boost your survey response rate, make your surveys engaging. You can opt for card forms to keep it conversational with one question per page, add emoji sliders and star ratings, and ask multiple-choice questions to speed up the form-filling process. The most important thing is to keep your survey as brief and to-the-point as possible — this will encourage form completion, show your clients or customers that you know their time is valuable, and leave them with a positive impression that will reflect back on your business.

  • What type of surveys or questionnaires can I create?

    With JotForm’s 415+ free survey templates, the possibilities are endless! Gather feedback from employees, get to know your customers, conduct market research, receive feedback about events you’ve hosted, and even collect medical questionnaires protected with HIPAA compliance. No matter what industry you’re in, our drag-and-drop Form Builder can help you create the perfect survey or questionnaire for your needs in seconds.

  • What types of questions should I add to my survey?

    The types of questions you add to your survey depend on your survey goals. You can ask demographic questions or set up rating scales to better understand your audience. Yes-or-no questions are just one type of survey question that helps increase survey engagement. And it’s important to ask questions that match the type of survey you’re conducting — customer-focused surveys will ask more general market research-based questions, whereas feedback surveys will ask about a specific product, experience, or event. To learn more about what type of questions to add to your survey, visit our blog.

  • How can I analyze my survey results?

    JotForm offers two ways for you to turn your survey data into valuable insights. You can use our Form Analytics feature to analyze traffic, or you can convert survey responses into visual reports with JotForm Report Builder.

  • Can I create a report using my survey answers?

    Yes! Using JotForm Report Builder, you can generate reports based on survey results in seconds. Whether you’re presenting form data to coworkers, employees, clients, or investors, you’ll be able to build a professional report and present it in a visual slideshow, embed it in your website, share it via email, or save it as a PDF — a great way to analyze survey results and gather new insights.

  • Can users save their survey progress and continue to fill it in later?

    Yes. To boost submission rates on lengthy surveys and questionnaires, you can enable a feature that lets users save their progress and continue the survey later. To learn more about how to set up JotForm’s Continue Forms Later feature, visit our user guide.

  • Can I display my survey in Kiosk Mode?

    Yes. To set up Kiosk Mode, start by downloading JotForm Mobile Forms for iOS or Android. You can then choose a form on your mobile device, select Open in Kiosk Mode, and choose to continue with or without screen lock. When a user fills out a form on your smartphone or tablet, the form will automatically refresh after every submission so that it’s ready to be filled in by another user right away. For more information on how to use Kiosk Mode, visit our user guide.

  • Can I assign my surveys to specific users?

    Yes. Whether you need employees or clients to fill out your surveys, you can assign them to others to let them securely collect data for you and manage your forms directly through their devices. You’ll always stay in full control of your forms and data. To add an additional layer of security, you can even require your assignees to sign in. Learn more about how to assign forms with JotForm.

  • Can I collect payments?

    Yes! JotForm offers 30+ popular payment integrations to help you collect payments through your online forms with no additional transaction fees. To get started, explore our selection of payment gateways — including Square, Stripe, and PayPal — and integrate your favorite payment gateway with your online survey or questionnaire. You can then accept payments and survey responses at the same time.

  • How do I add JotForm surveys to my website?

    To add a JotForm survey to your website, publish your form and embed it into your website with an auto-generated embed code. All you have to do is copy and paste! To learn more about how to embed a survey in your website, visit our user guide.

  • Is creating a survey in JotForm free?

    Yes! You can create up to five surveys for free using JotForm. To build more surveys and accept more than 100 monthly responses, you’ll need to upgrade to a paid Bronze, Silver, or Gold plan.

  • How can I migrate my surveys to JotForm?

    If you use another form-building platform, you can easily migrate your existing surveys to your JotForm account in just one click! Simply search for the app you used to create your surveys from our list of apps and integrations, and use its respective form import tool to transfer your surveys to JotForm.

  • How secure is my data with JotForm?

    The privacy and security of your data is our top priority at JotForm. All forms are protected with a 256-bit SSL connection, GDPR compliance, CCPA compliance, and the option to encrypt your forms. You can even upgrade for HIPAA compliance to keep sensitive health data protected according to HIPAA requirements! Learn more about the measures JotForm takes to protect your data by visiting our security page.