emails are not coming through again to notify us

  • h2eco
    Asked on November 30, 2016 at 2:24 PM

    Can you please help get our email notifications coming back through.

     

    Thanks.

     

    Joe Devine

    jdevine@h2ecowater.com

  • David JotForm Support
    Replied on November 30, 2016 at 6:06 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

     

  • Jeanette JotForm Support
    Replied on November 30, 2016 at 9:46 PM

    jdevine@h2ecowater.com was in the bounce list .

    Please read this guide in order to prevent this from happening again.

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues