- h2ecoAsked on November 30, 2016 at 02:24 PM
Can you please help get our email notifications coming back through.
- JotForm SupportdavidAnswered on November 30, 2016 at 06:06 PM
I checked our email logs for the address in your form and they have indeed been failing. It looks like your address was rejecting the emails as spam. When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.
I removed your address from the list and the notifications should attempt to send once again. For more information on how to prevent this from happening again in the future, please see the following guide:
- JotForm Support ManagerJeanetteAnswered on November 30, 2016 at 09:46 PM
firstname.lastname@example.org was in the bounce list .
Please read this guide in order to prevent this from happening again.