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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi, when a user makes a submission on my JotForm, I don't get any e-mail notifications. How can I change that?

    Asked by dharmaco on November 30, 2016 at 03:05 PM

    Hi, when a user makes a submission on my JotForm, I don't get any e-mail notifications. How can I change that?

     

    username: dj@dharmaco.com

    Page URL:
    https://www.dharmaco.com/pages/warranty-request

    JotForm how a how can i
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    JotForm Support

    Answered by Jim_R on November 30, 2016 at 07:23 PM

    I checked the page you included on your post https://www.dharmaco.com/pages/warranty-request and confirmed this is the form you're currently working on https://jotform.com/62854956982172

    When I checked your Email Notification settings, this is what I saw:

    And that's the reason why you're not getting any email notifications. To fix this, just click EMAILS at the top > EDIT > RECIPIENTS tab > then type your email on the RECIPIENT EMAIL ADDRESS > and SAVE.

    Related guide: How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address