What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to change the payment method for my plan subscription?

    Asked by gestionepoint on December 02, 2016 at 03:59 AM

    My Account is gestionepoint@tiscali.it i can send the payment whit Paypal, but your sistem accept credit card

    you can accept paypal ?

  • Profile Image
    JotForm Support

    Answered by Mike_G on December 02, 2016 at 05:05 AM

    If you upgrade your account you will be asked if you want to use your PayPal account or credit card for the payment method.

    However, I see that you are already subscribed to Bronze Monthly and to my understanding you are using your credit card but you want to use your PayPal account instead for your payment, is that correct?

    I would suggest you downgrade your account first back to free subscription.

     

    https://www.jotform.com/myaccount/billing

    Once you click the Starter plan from the Billing section of your accounts page, you will be asked to confirm the cancelation

    Then,

    Then, once your account is already downgraded, you may re-upgrade it again using your PayPal account.

    Let us know if you need any further assistance.

    Thank you.

  • Profile Image

    Answered by gestionepoint on December 02, 2016 at 05:45 AM
    I receive the offer 50% bronze i click for pay whit paypal but
    request credit card
    i can buy at 50% sales whit paypal
    TAnks
    Il
    02.12.2016 11:04 JotForm ha scritto:
    ...
  • Profile Image
    JotForm Support

    Answered by Rose on December 02, 2016 at 06:56 AM

    Thank you for your additional feedback.

    However, I did not find anything related with this %50 discount offered to you.  I checked your invoices and and pricing page but you are a paid user in usual amounts, not discounted one. 

     

     

    I also checked your mail log and did not see any e-mail sent by JotForm for this discount issue. Could you please provide us more detail about your %50 discount? 

    In addition to that, your next billing date is 3rd December.  If you want, I will cancel your current subscription which is processed by credit card now and you can upgrade your account once again by choosing Paypal gateway. If you think that there is an issue for processing payment with Paypal, please provide us the screen shot of the error you get during this process. 

    Waiting for your return.