Submission emails are not being received.

  • Profile Image
    dfjsalesengineering
    Asked on December 08, 2016 at 11:27 AM

    I checked the "bounce" list and the e-mail address, sales.engineering@falconjet.com is NOT on the bounce back list. However, I am not receiving e-mails to sales.engineering@falconjet.com which is our SUBMISSION E-MAIL ADDRESS.

     

    For the last few months, we have been having A LOT of trouble receiving e-mails and our MIS department says it is NOT on our end, so it HAS to be on your end.

     

    Please investigate.

     

    Regards,

     

    William D. Miller

     

  • Profile Image
    ashwin_d
    Answered on December 08, 2016 at 12:16 PM

    Hello William,

    I did check the email alert of your form and did not find any issue with that. You should be receiving submission emails without any problem. I also checked our email logs and found that the submission emails are being sent successfully. Please check the logs below:

    [2016-12-08 11:50:33] Submission #357025031232709798 Form #51684165745160 SENT to sales.engineering@falconjet.com from noreply@jotform.com, via SENDMAIL 

    [2016-12-08 11:47:19] Submission #357024838232538912 Form #51684165745160 SENT to sales.engineering@falconjet.com from noreply@jotform.com, via SENDMAIL 

    Have you checked your spam folder already? Please check your spam folder and see if the emails ended up there. If the issue persists, I would suggest you to please use your own email address to send submission email. You need to setup SMTP and set custom sender email in your email alert. The following guide should help you:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    We will wait for your response.

    Thank you!