Upgrade process with Paypal not work

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    Asked on December 08, 2016 at 09:24 PM

    I'd like to upgrade my account and use Paypal. I am able to logon to Paypal using IE or Chrome, so I know my username and password are correct (I've been using it regularly).

    When I go through the process to upgrade and use paypal to pay I get a message (on the paypal site) saying:


    Sorry- your last action could not be completed.

    If you were making a purchase or sending money, we recommend that you check both your PayPal account and your email for a transaction confirmation after 30 minutes.

    If you came to this page from another website, please return to that site (don't use your browser's Back button) and restart your activity.

    If you came from PayPal's website, click the PayPal logo in the upper-left corner to return to our home page and restart your activity. You might have to log in again.


    I have tried it several times but no luck. I've also had a few paypal transactions today and I have money in my account, it just appears to be the process that gets initiated when I try to pay you by clicking along in the wizard to upgrade.

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    Answered on December 09, 2016 at 01:22 AM

    We are sorry for the issue you have been experiencing. 

    It seems a Paypal issue rather than a Jotform issue. When I searched this error, I found a thread on Paypal forum which suggest you to follow below steps.

    1. Logout Paypal

    2. Clear your browser caches & cookies

    3. Reboot your computer

    4. Then, begin your action again from the beginning. 

    After all these steps, please try to upgrade your account by following user guide here below. When you select Paypal option, it will direct you to Paypal page. 


    If the issue still persists even after these, you may consider to get in touch with Paypal Support or select another payment gateway for your subscription.