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    Why I'm not receiving submissions to my email?

    Asked by beclear on December 09, 2016 at 01:11 PM

    At http://beclearwindowcleaning.com/request-estimate/ which is the Book Estimate Request Form is not getting sent to barrett_brian@sbcglobal.net

    I am not over my account limits. Any help would be appreciated.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on December 09, 2016 at 03:38 PM

    I checked your email in our logs and I saw that your email ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 553 5.3.0 alpd677 DNSBL:ATTRBL 521<

    I removed your email from the Bounce list and you should be able to receive submissions now.

    I would advise you to check this guide on how to prevent this kind of issues.
    If you have any further questions please let us know.

    Thank you!
  • Profile Image

    Answered by beclear on December 13, 2016 at 02:54 PM

    The form is still not working for that email address barrett_brian@sbcglobal.net


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    JotForm Support

    Answered by Nik_C on December 13, 2016 at 03:59 PM

    I checked your email in our logs and it is not in Bounce list and according to our reports submissions were sent:

    Would you mind checking if those emails didn't end in Junk/Spam folder by any chance?

    We'll wait for your response.

    Thank you!