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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving submissions to my email?

    Asked by beclear on December 09, 2016 at 01:11 PM

    At http://beclearwindowcleaning.com/request-estimate/ which is the Book Estimate Request Form is not getting sent to barrett_brian@sbcglobal.net

    I am not over my account limits. Any help would be appreciated.

    Page URL:
    http://beclearwindowcleaning.com/request-estimate/

  • Profile Image
    JotForm Support

    Answered by Nik_C on December 09, 2016 at 03:38 PM

    I checked your email in our logs and I saw that your email ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 553 5.3.0 alpd677 DNSBL:ATTRBL 521< 129.121.116.31

    I removed your email from the Bounce list and you should be able to receive submissions now.

    I would advise you to check this guide on how to prevent this kind of issues.
    If you have any further questions please let us know.

    Thank you!
  • Profile Image

    Answered by beclear on December 13, 2016 at 02:54 PM

    The form is still not working for that email address barrett_brian@sbcglobal.net

    A

  • Profile Image
    JotForm Support

    Answered by Nik_C on December 13, 2016 at 03:59 PM

    I checked your email in our logs and it is not in Bounce list and according to our reports submissions were sent:

    Would you mind checking if those emails didn't end in Junk/Spam folder by any chance?

    We'll wait for your response.

    Thank you!