What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Having issues importing data using the import data app

    Asked by jasonsvctech on December 10, 2016 at 05:40 PM

    I downloaded the excel and csv file of my form submissions so that I could re-upload those submissions at a later date using the import data app. However despite making no changes to the downloaded excel and csv files of the form submissions they will not import back into the form. This needs to be addressed to make the import data app a useful utility that requires no work.


    The primary name field changes in such a way that it is incompatible with the data import app. 

    Please correct this problem with the app so it becomes useful




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    JotForm Support

    Answered by EltonCris on December 11, 2016 at 01:31 AM

    Hi Jason,

    The import data app requires specific headers suggested by the app. This means that you will have to make minor edits to the Excel file by replacing the field label columns with the provided headers so it will be recognized properly by the import app. We suggest to strictly follow this guide to import your form data without any issues https://www.jotform.com/help/308-Import-App-Easily-import-your-Excel-or-CSV-data-into-JotForm.

    Thank you!