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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues with some forms functionalities

    Asked by lfac on December 11, 2016 at 07:33 PM

    Dear JotForm team,

     

    it appears that some users are experiencing difficulties when filling the following form : https://form.jotform.co/63070410052843 .

     

    Some fields are impossible to fill, especially the one that are of "configurable list" type.

     

    Could you please investigate and help us solve this problem ?

     

    Kind regards,

     

    JD

    Page URL:
    https://form.jotform.co/63070410052843

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    JotForm Support

    Answered by jonathan on December 11, 2016 at 11:33 PM

    Hi JD,

    I test your form https://form.jotform.co/63070410052843 but I could not reproduce the issue using the URL of your form.

     

    Is your form perhaps was published on a website?

    Can you share to us the URL of your website where we can also test the actual form used. Maybe the problem happens only on the published form won the website page.

    We will wait for your updated response.

  • Profile Image

    Answered by lfac on December 12, 2016 at 12:30 AM

    Thank you for your quick response. Here is the link to the URL of our website, where the form is embedded : http://lfac.lyceefrancoaustralien-efs.org/?page_id=16 .

    Kind regards,

     

    JD

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    JotForm Support

    Answered by John_Benson on December 12, 2016 at 01:57 AM

    I was able to replicate the issue. I didn't see the configurable list on your website. See image below:

    However, I was not able to replicate the issue using the form direct link. See image below:

    Please try this, re-embed your form using iFrame method. Here's the guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Let us know how it goes. Thank you.

  • Profile Image

    Answered by lfac on December 12, 2016 at 08:12 PM

    It is working! Thank you John for the fix!

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    JotForm Support

    Answered by John_Benson on December 13, 2016 at 01:59 AM

    My pleasure. :)

    Feel free to open a new thread if you need help. Cheers!