What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not working in my site properly

    Asked by nomadika on December 12, 2016 at 11:28 PM

    Hi, I spent hours creating a form that works perfectly from within the builder; including travel distance calculator and  reservation check-in/ check out fields. Once everything was as I wanted it I embedded it to my site. Unfortunately, once it is embedded the form doesnt work properly. The travel calculator, the check-in/check-out and the terms and conditions fields are all malfunctioning. 

    Are there any solutions you can offer??

    Thank you. 

    Page URL:

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    JotForm Support

    Answered by John_Benson on December 13, 2016 at 03:32 AM


    I did a test submission to your form direct link and it is working fine. Unfortunately, I can't open the Page URL you provided. To my understanding, your form is not working properly after you embedded it to your website. 

    Please try this, re-embed the form using iFrame method. Here's the guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Give it a try and let us know how it goes. If the issue persist, please provide the website URL so we can check it and investigate it further.

    Thank you.