What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Lost submissions

    Asked by Bourane on December 13, 2016 at 09:32 AM
  • Profile Image
    JotForm Support

    Answered by emily on December 13, 2016 at 09:50 AM

    Hi,

    We are sorry for the inconvenience. Could you please provide us more details about your problem with the form ID that you are having problem with?

    Waiting for your response.

    Thank you.

  • Profile Image

    Answered by Bourane on December 13, 2016 at 09:53 AM

    user name: bourane.elfar@icomgroup.org 

    i checked all active forms with no submissions saved 

    although there was lot of submissions 

  • Profile Image

    Answered by Bourane on December 13, 2016 at 10:21 AM

    is it too hard to have an answer ?

     

  • Profile Image
    JotForm Support

    Answered by John_Benson on December 13, 2016 at 11:43 AM

    You can check all activity logs that are happening to your account. Here's a guide on: How-to-View-Your-Account-Activity-Logs.

    Please check your Trash folder or My Forms folder, if the form with submissions you're looking for is there. See the image below:

    Trash folder:

    Reem folder:

    If that is not what you need, please provide the form IDs or form URLs of the affected forms so that we can further investigate.

    We'll wait for your response. Thank you for your cooperation.