Lost submissions

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    Bourane
    Asked on December 13, 2016 at 09:32 AM
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    emily
    Answered on December 13, 2016 at 09:50 AM

    Hi,

    We are sorry for the inconvenience. Could you please provide us more details about your problem with the form ID that you are having problem with?

    Waiting for your response.

    Thank you.

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    Bourane
    Answered on December 13, 2016 at 09:53 AM

    user name: bourane.elfar@icomgroup.org 

    i checked all active forms with no submissions saved 

    although there was lot of submissions 

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    Bourane
    Answered on December 13, 2016 at 10:21 AM

    is it too hard to have an answer ?

     

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    John_Benson
    Answered on December 13, 2016 at 11:43 AM

    You can check all activity logs that are happening to your account. Here's a guide on: How-to-View-Your-Account-Activity-Logs.

    Please check your Trash folder or My Forms folder, if the form with submissions you're looking for is there. See the image below:

    Trash folder:

    Reem folder:

    If that is not what you need, please provide the form IDs or form URLs of the affected forms so that we can further investigate.

    We'll wait for your response. Thank you for your cooperation.