What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I free up space for file uploads?

    Asked by DiegoMontecino on December 22, 2016 at 04:09 PM

    Hi! 

     

    I'm evaluating getting the bronze version but I have a question. I integrate the form with my google drive and also with a google spreadsheet; therefore, I'm using memory from my google drive to store the information. SO, the question: what is the memory I'm using you are counting me? Your server? 

     

    Is there a way to not use your memory and just put the info only in the google spread sheet and google drive?

     

    Best

  • Profile Image
    JotForm Support

    Answered by Jim_R on December 22, 2016 at 04:55 PM

    SO, the question: what is the memory I'm using you are counting me? Your server? 

    Yes, you will still consume your allotted Available Space regardless if you integrate your form with a 3rd party Cloud Storage (e.g. Google Drive, Dropbox, etc.)

    Free: 100 MB

    Bronze: 10 GB

    You can refer back to our Pricing Page https://www.jotform.com/pricing to see the complete breakdown per plan.

    Is there a way to not use your memory and just put the info only in the google spread sheet and google drive?

    The only way around this is to delete the Submission Data itself. When deleting submissions, the associated file upload will also be deleted, thus freeing up more space. Be mindful though, when deleting submissions individually, you will see this warning message (see screenshot below). Please note that deleting submission data is irreversible and will permanently remove it in our servers, including the file uploads on them.

    Related guide: How-to-Delete-Form-Submission-Data 

  • Profile Image

    Answered by DiegoMontecino on December 22, 2016 at 08:45 PM
    But to get the message clear, I would still have them in my google drive (the files and the info in my spreeds-heet)??
    Thanks again
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 22, 2016 at 10:35 PM

    Hi,

    If you successfully integrate your form to Google Drive, then your submissions will go to your Google drive and as well as in JotForm. If you deleted submissions in JotForm, you still have the submissions in your Google Drive.

    If you need further assistance, please let us know.
    Regards