What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to delay auto reply base on custom date field

    Asked by sfriday on December 27, 2016 at 01:23 PM
  • Profile Image
    JotForm Support

    Answered by John_Benson on December 27, 2016 at 02:18 PM

    You can manually reply to a response in the Submissions page. Here's how:

    1. Go to the My Forms page. Select the form and click the Submissions button.
    2. Find the submission you want to reply back and click the Reply button.
    3. Type your message and click the Send Reply button.

    Hope that helps. Let us know if you need further assistance. Thank you.

  • Profile Image

    Answered by sfriday on December 27, 2016 at 02:45 PM
    Is there a way to incorporate a reply button on the response form. For example, the response form is an application for a document. What I would like to do is create a standard response to reply to applicants about where and how to pick up their order once the order is complete.
    Steve Friday
    Ohio Statehouse Security
    1 Capitol Square
    Columbus, Ohio 43215
    614-728-9796
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on December 27, 2016 at 06:02 PM

    Hi Steve,

    You can use the Autoresponder E-mail of the form instead.

    User guide: Setting-Up-an-Autoresponder-Email

    Hope this help. Please let us know if the Autoresponder email is not the resolution you were looking for.

    Thanks.

  • Profile Image

    Answered by sfriday on December 27, 2016 at 06:45 PM
    Can't do that, unless there is a way to delay it. The email needs to be sent when the order is ready, not immediately upon order receipt.
    Get Outlook for iOS
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on December 27, 2016 at 08:21 PM

    There is a feature to delay the sending of email so it is not sent right away.

     

    Here is a similar discussion thread.

    https://www.jotform.com/answers/986633-Send-Emails-Later-I-d-like-to-send-a-reminder-autoresponder-email-based-upon-the-date-from-the-field

    Do take note that it is not possible yet to use custom field to dynamically set the delay time/date of the sending of the email. For now, you can only use the time period available in the selection in Send Emails Later box.

    I have forwarded this thread to the next level support as well as a feature request ticket.

    We will notify you here when this feature is available.

    Thanks.