What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Confused about form views exceeded.

    Asked by MariaWaye on December 27, 2016 at 05:50 PM

    Hello, pretty much no one knows my site exists, I have not yet launched it, it's still under construction, so I'm puzzled about how on earth my form views can be exceeded. Also, if they're exceeded and the forms are disabled, what does this mean, do you mean the people will enter info and the form won't work?

    Page URL:
    http://www.mariawaye.com/pages/contact

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    JotForm Support

    Answered by Chriistian on December 27, 2016 at 11:22 PM

    All your forms have received views that totaled to over 1,000 views. You can check the form views of each form by using our Form Analytics: https://www.jotform.com/form-analytics/ 

    Please note that the form views are counted every time the form is loaded. If a form is embedded on a webpage, then each time that page is opened, that will count towards your total form views. If the page where the form is embedded is getting a lot of traffic, then that may be why you reached the limit. You can check out more info about Form Views with our post here: Form View Limits: What is it all about?

    When a form is disabled, the form will show up with a "This form is disabled" message and your users will not be able to see the form nor be able to fill it up. You can wait until the first day of the next month (January 1) for the form views to reset to 0. Otherwise, you can upgrade your account to increase the form view limits.

    Please let us know if you need further assistance.
    Happy holidays.