What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Logo is shown on your standalone form:
Please try to re-embed your form with iframe code. Inside of this guide you can find how to get iFrame code of your form.
Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.
Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.
I have removed those fields from your form, to prevent suspension of your account.
If you want to have payment fields inside of your form you have to use one of JotForm payment tools.
Inside of this articles you can find out more about payment tools and how to set payment form:
I would also suggest you to change the title of your form.
Let us know if you need further assistance.
I used the iframe code and that worked to show the logo on the form, but does not explain why it stopped showing in the first place, and why does it not show up on your own preview page? When we received CC information it was stored on Jotform with the CC number blocked out, so it was secure with SSL. Why do we need to pay a 3rd party to collect payment? We do not "use" the card info, it just gets forwarded to our wholesalers for payment.
I have cloned your form and I also noticed that logo was not shown on review page. I was able to resolve this issue y removing existing image and adding new one.
I also saw that you have embedded your form with iFrame code and that SSL logo is now shown. Most likely there was an a script conflict between jotform script and you webpage scripts and because of that image was not shown.
Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.
Like I mentioned on my previous post if you want to have payment field inside of your form you need to use one of our payment tools.
As alternative I can only suggest you to ask your users to provide you credit card information via email, by phone or by fax.
Feel free to contact us if you have any other questions.