What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Mailchimp integration not working

    Asked by RickyCB on January 02, 2017 at 02:19 PM

    Hi, I have setup a jotform and api key with mailchimp but none of the data is flowing over to mailchimp and no confirmation email is received from mailchimp.

    Page URL:

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    JotForm Support

    Answered by Jan on January 02, 2017 at 03:39 PM

    We are currently not having any issues with our MailChimp integration. I checked your form and I found out that the integration is not mapped to any list.

    Please redo the integration and follow this user guide: https://www.jotform.com/help/163-How-to-Integrate-with-MailChimp

    Hope that helps. Thank you.

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    Answered by RickyCB on January 02, 2017 at 03:53 PM

    It is mapped . I was trying to redo the integration with a new api but still doesnt work

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    JotForm Support

    Answered by Jan on January 02, 2017 at 04:50 PM

    I checked your form again and I can see that it is mapped correctly. However, the check box at the bottom of the form disappeared. Did you removed it? Normally, that field will appear if you choose the option "Only if the user agrees" in the integration options.

    Please try to toggle the drop down by changing it to "Always" and then put it back to"Only if the user agrees".

    Please try enabling the "Send Opt-in Email" as well and see if that works.

    I have cleared your form cache so that your forms will be refreshed from our servers.

    Hope that works. Thank you.

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    Answered by PHAppleFest on February 14, 2017 at 10:23 PM


    I'm having a similar problem. I set up my form several weeks ago, tested it and the integration worked fine. Today I had a vendor test out the form before I sent it out and her submission did not appear in my MailChimp link but I hadn't changed anything since I first tested it. I came upon this tread and tried toggling that Only if User agrees option, but when I do, it doesn't appear to save it, it stays on Always, but when I go to the live form, not only does the box still appear, but after I tried saving a custom text option for the box, TWO boxes (one default and my custom) appeared, despite by settings still saying "Always."
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    Answered by Ian on February 15, 2017 at 03:20 AM

    @PHAppleFest : I had created a separate thread for you at https://www.jotform.com/answers/1066647

    You will be replied on the new thread by one of our Support Representative.