Email address keeps appearing in bounce list

  • Profile Image
    palmstateprint
    Asked on January 05, 2017 at 02:15 PM

    Hi,

    Every day now we are not receiving our jotform emails.  I sign into the account and and see that the email address is back in the bounce list, so I remove it again, we then get a few emails but the next day it is back in the bounce list again.  

    Are there any suggestions on a permanent fix for this as we do reply on the emails to let us know we have received a submission.

    Thank you as always!

     

     

  • Profile Image
    jonathan
    Answered on January 05, 2017 at 03:41 PM

    What I also suggest you try is to add your own email in the Senders List using SMTP email. This will ensure your email address will be recognized easily by your email service thus preventing non delivery issue of the email.

    Follow this user guide on : https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Let us know if this modification did not make any difference.

    Thanks.

  • Profile Image
    palmstateprint
    Answered on January 05, 2017 at 08:27 PM

    Thank you very much for the help, I have done that and will come back if any issues persist.

     

  • Profile Image
    jonathan
    Answered on January 05, 2017 at 09:30 PM

    Thank you for updating us on the status. Do let us know how it goes.

    Regards