What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My AMEX was charged without my permission. Please refund and cancel my unapproved subscription.

    Asked by Terence Donnelly  on January 10, 2017 at 06:16 PM

    See above

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    JotForm Support

    Answered by jonathan on January 10, 2017 at 10:38 PM

    Can you please confirm first that your JotForm account/username is Flickprof 

    I suggest you login to the account also at https://www.jotform.com/login

    And respond to this thread using this link https://www.jotform.com/answers/1031123

    We need to identify first the correct account before we can take the necessary action.

    Thank you.

     

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    Answered by Flickprof on January 11, 2017 at 01:38 AM

    Flickprof is my username.

     

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    JotForm Support

    Answered by Chriistian on January 11, 2017 at 04:14 AM

    Hi,

    I checked your account (Flickprof) and I noticed that it is currently holding a Bronze Plan Yearly Special. As per request, we will cancel your subscription and  you will be downgraded back to Free Plan. We will issue a refund, please wait 5  to 7 days to reflect to your account.

    Please let us know if you need further assistance.
    Regards