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Can you please confirm first that your JotForm account/username is Flickprof
I suggest you login to the account also at https://www.jotform.com/login
And respond to this thread using this link https://www.jotform.com/answers/1031123
We need to identify first the correct account before we can take the necessary action.
Flickprof is my username.
I checked your account (Flickprof) and I noticed that it is currently holding a Bronze Plan Yearly Special. As per request, we will cancel your subscription and you will be downgraded back to Free Plan. We will issue a refund, please wait 5 to 7 days to reflect to your account.
Please let us know if you need further assistance.