My AMEX was charged without my permission. Please refund and cancel my unapproved subscription.

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    Terence Donnelly 
    Asked on January 10, 2017 at 06:16 PM
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    Answered on January 10, 2017 at 10:38 PM

    Can you please confirm first that your JotForm account/username is Flickprof 

    I suggest you login to the account also at

    And respond to this thread using this link

    We need to identify first the correct account before we can take the necessary action.

    Thank you.


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    Answered on January 11, 2017 at 01:38 AM

    Flickprof is my username.


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    Answered on January 11, 2017 at 04:14 AM


    I checked your account (Flickprof) and I noticed that it is currently holding a Bronze Plan Yearly Special. As per request, we will cancel your subscription and  you will be downgraded back to Free Plan. We will issue a refund, please wait 5  to 7 days to reflect to your account.

    Please let us know if you need further assistance.