What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to change the recipient on the form?

    Asked by Eric  on January 11, 2017 at 05:02 PM

    I was using a marketing company and they created my contact form using jotform. We are no longer using this company, and the form does not go to the right email address. How do I gain control of my form so I can direct it to go to the right place?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 11, 2017 at 10:09 PM

    The form on your website (https://form.jotform.com/62793909035161) was created using an account named thelistbroker. The email address associated with the account is ebernstein56@gmail.com. You can send a password reset email to change the password of the account and gain access to its forms.

    Simply go to the login page and click Forgot Password. Enter the username thelistbroker and click "send instructions". The instructions will be emailed to ebernstein56@gmail.com.

    Then once you have access to the account, you can change the recipient of the form by following this guide: How to Properly Add, Change, and Test a New Email Recipient Address

    Please let us know if you need further assistance.