I'm not getting email notifications when my submit is submitted

  • jasonbradley
    Asked on January 11, 2017 at 6:54 PM

    Hi Jotfrom,

    As clients complete forms on my web site, I'm not getting email notifications that a form has been submitted.

    Please help.

    Thanks, Jason

  • John_Benson
    Replied on January 12, 2017 at 1:31 AM

    I checked your forms and the email recipient is not in our bounce list anymore. Here's the email logs:

    Im not getting email notifications when my submit is submitted Image 1 Screenshot 20

    Your now successfully receiving email notifications. Please check this guide to learn more about: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications. 

    Also, please check your spam folder and if you see JotForm mails mark it as not a spam.

    If you have any questions or other concerns, please contact us again. Thank you.