What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submit button is not working

    Asked by Shininglights on January 12, 2017 at 02:02 AM
    Seems to be working for me as well. Now I still have a problem
    with the submit button on another form:
    Nothing happens when I try to submit - no thank you page, no notification,
    no autoresponse.
    Would love to get this form up and running. Thanks very much. Susan
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 12, 2017 at 05:16 AM

    I have tested your form and I was able to replicate mentioned issue. 

    After that I have cloned your form, but I was also not able to submit my cloned form. First I thought that this issue is related to submit button, so I have deleted submit button and added new one. On my first test I was able to submit the form. However when I tested the form again I was now able to submit it. It seems that this issue is related to your Square payment field. Please delete the field and add new one to see it that will resolve your issue. 

    I would also suggest you to use Number field instead of text box field for Donation amount or set validation to Numerical.

    You can also use radio button field for Method of Payment instead of checkbox field.


    Hope this will help. Let us know if you need further assistance.