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    Not Getting Emails

    Asked by mrta on January 12, 2017 at 02:21 PM


    On one of our forms, (DJFS Registration) we are not getting notification emails when a form is completed.  The other email on the list (Antoinette.Beasley@jfs.ohio.gov) is getting them, but the email metrodjfs@akronmetro.org does not get the notifications.  Help!  Thanks.  



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    JotForm Support

    Answered by Chriistian on January 12, 2017 at 05:16 PM

    Hi there,

    Your email metrodjfs@akronmetro.org was in our bounce list. That is why it is not receiving email notifications.

    I have now removed it and it should receive the next notifications. Please see How to Prevent Email Bouncing Related Issues.

    Let us know if you need further assistance.