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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Not Getting Emails

    Asked by mrta on January 12, 2017 at 02:21 PM

    Hello,

    On one of our forms, (DJFS Registration) we are not getting notification emails when a form is completed.  The other email on the list (Antoinette.Beasley@jfs.ohio.gov) is getting them, but the email metrodjfs@akronmetro.org does not get the notifications.  Help!  Thanks.  

     

    Mike

    Page URL:
    https://form.jotform.com/62413684933157

    Screenshot
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    JotForm Support

    Answered by Chriistian on January 12, 2017 at 05:16 PM

    Hi there,

    Your email metrodjfs@akronmetro.org was in our bounce list. That is why it is not receiving email notifications.

    I have now removed it and it should receive the next notifications. Please see How to Prevent Email Bouncing Related Issues.

    Let us know if you need further assistance.