- StudioBeAsked on January 13, 2017 at 05:54 PM
I have several forms that we are not receiving emails from!! I just noticed and we have two weeks of customer emails that we did not get because the submissions are bouncing!! I cannot even go in and manually forward the submissions! Please help!!!!Page URL:
- StudioBeAnswered on January 13, 2017 at 05:58 PM
- JotForm Supportashwin_dAnswered on January 14, 2017 at 03:45 AM
I did check our record and your email address email@example.com is not in our bounce list. It seems you have already removed your email from our bounce list.
Since your email is no longer in our bounce list, I am unable to check the bounce reason. I would suggest you to please test your form again and see if you still do not receive submission emails.
I would also suggest you to please use your own email address to send submission emails with your own SMTP settings. The following guide should help you how to setup SMTP: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Hope this helps.
Do get back to us if you have any questions.