What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My email address are in bounce list.

    Asked by StudioBe on January 13, 2017 at 05:54 PM

    I have several forms that we are not receiving emails from!! I just noticed and we have two weeks of customer emails that we did not get because the submissions are bouncing!! I cannot even go in and manually forward the submissions! Please help!!!!

    Page URL:
    https://form.jotform.com/32734647632963

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    Answered by StudioBe on January 13, 2017 at 05:58 PM

    See picture!!

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    JotForm Support

    Answered by ashwin_d on January 14, 2017 at 03:45 AM

    Hello,

    I did check our record and your email address info@studiobesalon.com is not in our bounce list. It seems you have already removed your email from our bounce list. 

    Since your email is no longer in our bounce list, I am unable to check the bounce reason. I would suggest you to please test your form again and see if you still do not receive submission emails. 

    I would also suggest you to please use your own email address to send submission emails with your own SMTP settings. The following guide should help you how to setup SMTP:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!