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    My email address are in bounce list.

    Asked by StudioBe on January 13, 2017 at 05:54 PM

    I have several forms that we are not receiving emails from!! I just noticed and we have two weeks of customer emails that we did not get because the submissions are bouncing!! I cannot even go in and manually forward the submissions! Please help!!!!

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    Answered by StudioBe on January 13, 2017 at 05:58 PM

    See picture!!

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    JotForm Support

    Answered by ashwin_d on January 14, 2017 at 03:45 AM


    I did check our record and your email address info@studiobesalon.com is not in our bounce list. It seems you have already removed your email from our bounce list. 

    Since your email is no longer in our bounce list, I am unable to check the bounce reason. I would suggest you to please test your form again and see if you still do not receive submission emails. 

    I would also suggest you to please use your own email address to send submission emails with your own SMTP settings. The following guide should help you how to setup SMTP:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!