PayPal Form: Someone submitted a form but its still saying 0 submissions?

I had a client submit a form twice. The first time she clicked submit, it went to the payment screen, the payment processed but the form hasn't come through on my end. It is telling me there are 0 submissions. Any help is greatly appreciated! Thank you!

Thank you for contacting us.

There is a submission under Incomplete Payments:

How to view incomplete payments

If you received PayPal payment for associated submission, you can manually complete that incomplete submission to move it to the regular submissions page.

For more information please view the next guide:

Paypal Incomplete Payments FAQ

If you have any follow up questions, please let us know.