What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Form: Someone submitted a form but its still saying 0 submissions?

    Asked by ParablePhotography on January 13, 2017 at 09:24 PM

    I had a client submit a form twice. The first time she clicked submit, it went to the payment screen, the payment processed but the form hasn't come through on my end. It is telling me there are 0 submissions. Any help is greatly appreciated! Thank you!

    Page URL:
    https://form.jotform.com/70127037178151

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    JotForm Support

    Answered by Mike on January 14, 2017 at 07:40 AM

    Thank you for contacting us.

    There is a submission under Incomplete Payments:

    How to view incomplete payments

    If you received PayPal payment for associated submission, you can manually complete that incomplete submission to move it to the regular submissions page.

    For more information please view the next guide:

    Paypal Incomplete Payments FAQ

    If you have any follow up questions, please let us know.