What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Page skip not working properly with the conditions on my form

    Asked by JuggleGod on January 15, 2017 at 05:12 PM

    I have a radio button that asks users "Have you filled out our registration before?" and when the answer is "Yes" I want it to take users directly to a screen that asks "Would you be willing to fill out our photo, video and sound recording release," however with the condition I'm using, it takes users instead to a blank page. I've tried any number of conditions but none of them seem to get me where I want to go.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on January 15, 2017 at 10:55 PM

    I have checked your JotForm titled "DRAFT UPDATED STANDARD Up Down Circus Registration" and could not find the specified fields "Have you filled out our registration before?" or "Would you be willing to fill out our photo, video and sound recording release,". I believe that you are referring to the following fields.

    Since you want to change the page based on the selection, you may consider using the Skip to/Hide a Page condition instead of Show/Hide fields condition.

    Please go through the guide below that can help in setting up the conditions using Skip pages.


    Please get back to us if you need any further assistance. We will be happy to help.