What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to downgrade account

    Asked by santabarbaratamales on January 16, 2017 at 12:44 PM

    When I do as you direct, it only offers the option of upgrading, not downgrading. Please advise.

    This is a re-post of a comment on How to Downgrade Subscription Back to Free Account

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    JotForm Support

    Answered by John_Benson on January 16, 2017 at 02:45 PM

    Hi, you can click the Downgrade button in the Account Billing page. It will turn your paid plan to free account. 

    We can also downgrade your account back to Free user if you want. Please try it again and if the issue persists, let us know so we can do it for you. 

    Thank you.