Unable to downgrade account

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    Asked on January 16, 2017 at 12:44 PM

    When I do as you direct, it only offers the option of upgrading, not downgrading. Please advise.

    This is a re-post of a comment on How to Cancel a Subscription and Downgrade Back to Free

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    Answered on January 16, 2017 at 02:45 PM

    Hi, you can click the Downgrade button in the Account Billing page. It will turn your paid plan to free account. 

    We can also downgrade your account back to Free user if you want. Please try it again and if the issue persists, let us know so we can do it for you. 

    Thank you.