Unable to downgrade account

  • santabarbaratamales
    Asked on January 16, 2017 at 12:44 PM

    When I do as you direct, it only offers the option of upgrading, not downgrading. Please advise.

  • John_Benson
    Replied on January 16, 2017 at 2:45 PM

    Hi, you can click the Downgrade button in the Account Billing page. It will turn your paid plan to free account. 

    Unable to downgrade account Image 1 Screenshot 20

    We can also downgrade your account back to Free user if you want. Please try it again and if the issue persists, let us know so we can do it for you. 

    Thank you.