What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We keep getting on the bounce list causing submissions to get blocked

    Asked by dfjsalesengineering on January 17, 2017 at 09:09 AM

    Please stop blocking e-mails with the address @falconjet.com and in particular my account email address, sales.engineering@falconjet.com


    Our server is not blocking them but they constantly show up on your bounce list. I don't understand it.


    Please, please help.


    Thank you,


    William D. Miller


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    JotForm Support

    Answered by Welvin on January 17, 2017 at 10:55 AM

    Did you contact your email hosting provider about this? I have a doubt that they have silently blocked your form emails. If your hosting is not blocking Jotform, then maybe the Send Uploads as Attachment and Attach PDF are causing this problem to your end. Please try disabling this features and see if that helps.

    You may consider testing the form after doing the changes to see if the problem persists. 

    You can read more about the bounce emails on this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Let us know if you need further assistance.