What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    STRIPE: Why am I receiving a payment error

    Asked by DanaTate1 on January 19, 2017 at 02:17 PM

    I created and have been using a Jotform for accepting Stripe payments for several years. All of the sudden, when trying to post a payment on the jotform on my website, it does not even attempt to process with Stripe, it immediately gives me a pop up that states "Payment Error" and try again.

    I went into my jotform account, verified that my form is properly connected to Stripe, deleted the old form on my website and copied the html of the jotform and loaded the form to my site to no avail. I contacted Stripe and they have verified there is no issue on their end, that it is coming from jotform. Help


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    Answered by kmm005 on January 19, 2017 at 03:59 PM

    This seems to be broken for everyone!  Hey JotForm - FIX THIS!

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    JotForm Support Manager

    Answered by Jeanette on January 19, 2017 at 07:44 PM

    We are alerting now our Developers about this issue, thank you for reporting this to us.

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    JotForm Support

    Answered by paulsimpson on January 19, 2017 at 11:50 PM


    We apologize for the problems you have been experiencing. Our team have been working on the problem and you form payments should now be going through successfully.



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    Answered by nirvman on January 28, 2017 at 01:01 AM

    I am still having errors!



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    JotForm Support

    Answered by liyam on January 28, 2017 at 06:40 AM

    Hi nirvman,

    In order to provider you better assistance, I have moved your question on to another thread. We'll respond to your concern in a short while.