- TomWeisAsked on January 24, 2017 at 09:39 AM
One of my Assistance email address is not getting cc"d on a couple of our JotFroms
The email is firstname.lastname@example.org
Can you please assist with this?
- JotForm SupportdavidAnswered on January 24, 2017 at 11:25 AM
I checked our email logs for the address in your most form and the notifications have indeed been failing. It looks like your address was rejecting the emails as spam. When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.
I removed your address from the list and the notifications should attempt to send once again. For more information on how to prevent this from happening again in the future, please see the following guide:
If you believe other email addresses are on our bounce list, you can remove them from your end: