What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I currently understand that you appear to be having an issue with some of your clients attaching photos to your form to send to you and we'd be happy to investigate it for you.
I've taken a look at your account and found two forms called Client Inquiry and a clone of it.
Are you having this problem on both of them or just the main one?
Please try this again on your end and if there's a problem still just let us know.