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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My clients are unable to do the upload photo portion of the form

    Asked by alexiabronson on January 25, 2017 at 02:36 PM

    My clients are replying back saying that they are unable to attach photos to my form. How can I go about fixing this?

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    JotForm Support

    Answered by KadeJM on January 25, 2017 at 03:12 PM

    I currently understand that you appear to be having an issue with some of your clients attaching photos to your form to send to you and we'd be happy to investigate it for you.

    I've taken a look at your account and found two forms called Client Inquiry and a clone of it.

    Are you having this problem on both of them or just the main one?

    I tested the file attachments for the form and found that I am able to successfully attach photos so perhaps your issue might've been temporary or due to an incorrect file type or file size.

    Please try this again on your end and if there's a problem still just let us know.