Our Forms Don't Work

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    accentsignage
    Asked on January 26, 2017 at 02:25 PM

    I have created two forms for our company's website and they do not work/ will not let customers submit them to us. Please advise.

  • Profile Image
    BJoanna
    Answered on January 26, 2017 at 03:15 PM

    I have tested your embedded forms and I was able to replicate mentioned issue. When I tried to submit your forms, submit button was stuck on "Please wait...". 

    To resolve your issue, please re-embed your form s with iFrame code. Inside of this guide you can find how to get iFrame code of your form:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image
    accentsignage
    Answered on January 26, 2017 at 04:45 PM
    Hello,
    I tried embedding it with the iframe code- our website is through wordpress and the code does not work. It just displays the text. Please advise.
    Thank you,
    [accent logo small]
    Rachel Demarais Executive Assistant
    Office: (612)-787-3316 / Fax: 612-377-6747
    2322 Chestnut Avenue West
    Minneapolis, MN 55405
    www.accentsignage.com
    [Twitter] [Facebook] [LinkedIn] [Instagram] [Youtube]
    ...
  • Profile Image
    EltonCris
    Answered on January 26, 2017 at 06:03 PM

    You have to paste the iframe embed code under Text tab so it will work on the live page.

    Example:

    Full instruction: https://www.jotform.com/help/4-Adding-Forms-to-Wordpress-org-Version