What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our Forms Don't Work

    Asked by accentsignage on January 26, 2017 at 02:25 PM

    I have created two forms for our company's website and they do not work/ will not let customers submit them to us. Please advise.

    Page URL:

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    JotForm Support

    Answered by BJoanna on January 26, 2017 at 03:15 PM

    I have tested your embedded forms and I was able to replicate mentioned issue. When I tried to submit your forms, submit button was stuck on "Please wait...". 

    To resolve your issue, please re-embed your form s with iFrame code. Inside of this guide you can find how to get iFrame code of your form:


    Hope this will help. Let us know if you need further assistance. 

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    Answered by accentsignage on January 26, 2017 at 04:45 PM
    I tried embedding it with the iframe code- our website is through wordpress and the code does not work. It just displays the text. Please advise.
    Thank you,
    [accent logo small]
    Rachel Demarais Executive Assistant
    Office: (612)-787-3316 / Fax: 612-377-6747
    2322 Chestnut Avenue West
    Minneapolis, MN 55405
    [Twitter] [Facebook] [LinkedIn] [Instagram] [Youtube]
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    JotForm Support

    Answered by EltonCris on January 26, 2017 at 06:03 PM

    You have to paste the iframe embed code under Text tab so it will work on the live page.


    Full instruction: https://www.jotform.com/help/4-Adding-Forms-to-Wordpress-org-Version