Notification e-mails not going to all recipient email addresses

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    Asked on January 27, 2017 at 10:06 PM

    I created and uploaded a form.  The forms are coming to me at but not to

    I even added her as a second user

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    Answered on January 28, 2017 at 06:27 AM


    Thank you for contacting us.

    I have checked your form and e-mails. Firstly, you have not got any submission. So, any e-mails did not sent to your recipients.

    Also, I have checked your e-mail logs. I could see you sent to TEST e-mail. 

    If you are trying to test the email alerts using " Test Email " button, please note that this will always send the email notification to the email address in your account profile. You have to make an actual submission in your form to test the recipient email address you are setting up in the form.

    Here is a guide helps to you:

    If you have any questions or issue, feel free contact us.