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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification e-mails not going to all recipient email addresses

    Asked by redrockgsd on January 27, 2017 at 10:06 PM

    I created and uploaded a form.  The forms are coming to me at redrockgsd@gmail.com but not to sharonyates@cox.net

    I even added her as a second user

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    JotForm Developer

    Answered by Helen on January 28, 2017 at 06:27 AM


    Thank you for contacting us.

    I have checked your form and e-mails. Firstly, you have not got any submission. So, any e-mails did not sent to your recipients.

    Also, I have checked your e-mail logs. I could see you sent to TEST e-mail. 

    If you are trying to test the email alerts using " Test Email " button, please note that this will always send the email notification to the email address in your account profile. You have to make an actual submission in your form to test the recipient email address you are setting up in the form.

    Here is a guide helps to you: https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address

    If you have any questions or issue, feel free contact us.