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    Edit Link in Email: Why the link is broken?

    Asked by CampVerde on January 30, 2017 at 07:19 PM
    When I click on the edit this form link from a pending payment form, the link is broken. May I ask why?
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    JotForm Support

    Answered by Kevin_G on January 30, 2017 at 07:27 PM

    I have checked your forms and the email history of your account, I could see the edit submission link works fine, here's an example about what I can see on my end when clicked on the edit link included in your email notifications: 

    Could you please provide us with the form ID where you're experiencing this? 

    We will be glad to further check your this from our end. 


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    Answered by CampVerde on January 31, 2017 at 03:08 PM

    Hi, the ID with the problem is 361535374551209312

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    JotForm Support

    Answered by Kevin_G on January 31, 2017 at 03:27 PM

    OK, the link you're using on the form does not work since the form ID used is not the form where the submissions was originally sent. 

    And the form ID where that submission was sent is 63137291579161. What I would suggest you is to include the edit link from the email wizard, you will find it under the form fields section: 

    Or you can also include the link with the submission ID only: www.jotform.com/edit/submissionID

    Hope this helps. 

    P.S: I have marked this thread as private since I'm showing screenshots with some critical info, in order to keep your info safe only you and our JotForm staff can see the info posted here.