What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My account is autosuspended, please reactivate

    Asked by Emeritis  on February 01, 2017 at 10:31 AM

    Me and a colleague logged on to the same account so I could learn her how to build forms over the phone.

    Shortly after, the account got suspended.

    We probably violated the terms of use by doing this.


    Can you please reactivate the Account and forms, as we plan to use them tomorrow on a fair.




  • Profile Image
    JotForm Developer

    Answered by deniz on February 01, 2017 at 10:39 AM

    Hi Joeri,


    You have forms that are not in English language which is why it was suspected for phishing activities. Our phishing detector tool did this automatically.


    I will now re-activate your account. In order to avoid further suspension, you need to create your forms in English language, then use the language tool and make the proper language as the default language. 


    Here's a guide about the making your form multilingual:




    Please let us know if you have further questions.


    Thank you.