My account is autosuspended, please reactivate

  • Profile Image
    Emeritis 
    Asked on February 01, 2017 at 10:31 AM

    Me and a colleague logged on to the same account so I could learn her how to build forms over the phone.

    Shortly after, the account got suspended.

    We probably violated the terms of use by doing this.

     

    Can you please reactivate the Account and forms, as we plan to use them tomorrow on a fair.

     

    Kr,

    Joeri

  • Profile Image
    deniz
    Answered on February 01, 2017 at 10:39 AM

    Hi Joeri,

     

    You have forms that are not in English language which is why it was suspected for phishing activities. Our phishing detector tool did this automatically.

     

    I will now re-activate your account. In order to avoid further suspension, you need to create your forms in English language, then use the language tool and make the proper language as the default language. 

     

    Here's a guide about the making your form multilingual:

     

    https://www.jotform.com/help/298-How-to-Make-your-Forms-Multilingual

     

    Please let us know if you have further questions.

     

    Thank you.