What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
HTML tags are showing up in submission emails in YahooAsked by soundlist on February 03, 2017 at 05:08 AM
The backend of jotform shows the submissions are clean, but when they arrive to yahoo mail via plain text,
tags are all over the submissions. What can we try to do to fix it?
I cloned your form (http://www.jotform.ca/form/50834680312249 ) and tested on my end but I wasn't able to reproduce the issue. It was fine on my end. There were no html tags on the email notification that were sent to my yahoo email.
Can you please provide us what browser you are using where you have encountered the issue?
If issue still persists, please let us know.
Thank you for your message. Please use this form to submit your events if you haven't already done so.
(The url is http://bit.ly/soundlist if you want to save that somewhere).
If you are receiving this after using the form, we thank you and apologize that you now have two confirmations :)
Well it's not a matter of what browser, anyone who goes into the Yahoo account and picks up the submissions sees this problem.
I have cloned your form into my account for testing, and same as my colleague, I'm receiving properly formatted emails on my Yahoo account.
I have also checked your form email history, and I see that the emails our system is sending you are also formatted correctly:
Based on your screenshot, it seems to reference the following email:
I've tested both the email notification and the autoresponder, and they both appear to be fine in my Yahoo account - there are no HTML tags showing.
Please check your webmail settings within Yahoo to make sure you did not disable any formatting options accidentally, and please do try using a different web browser as well. Based on what we see, your emails seem to be formatted correctly. Thank you.