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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with email notification

    Asked by Kusi06 on February 03, 2017 at 07:54 PM


    I recently (last few weeks) noticed, that email notification is like a random story.

    Sometimes I get them, sometimes not - no clou what the reason can be.

    Do you?

    I can make a new rule, test it (no mail) and otherwise i get mails for 2 submissions, but not for the 3rd - really random...

    BTW it is a little shame, that those (missing) confirmation mails cannot be reproduced in their original state/format - a "resend" button that would do so would be nice.




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    JotForm Support

    Answered by Chriistian on February 04, 2017 at 02:12 AM

    I checked your account's email history but it seems that the emails being sent from your form was properly sent.

    Can you provide us the email address and the form where you encounter the issue you are reporting so we can further investigate the issue?

    We will wait for your response.